10th Annual Public Administration Reform Symposium

Day One - Monday 26th June 2017
09:00 Registration and Refreshments

09:45 Chairman’s Welcome and Introductions

Chair’s introduction and welcome
Looking ahead to the symposium

10:00 Current Developments in Public Administration Reform
Previous public administration reform initiatives
Recent trends in public administration reform
Learning from mistakes

11:00 Morning Coffee

11:15 The Role of Public Administration in Achieving the Sustainable Development Goals
How an inclusive and accountable public service will help achieve the UN Sustainable Development Goals
Understanding the needs of local authorities and communities
Supporting and equipping the implementation of the SDGs

12:15 Social Equity practices in Public Administration
Introducing social equity into public administration practices
Importance of social equity in policy and programme considerations
Difficulties in implementing social equity measures
Moving forward

13:15 Lunch

14:00 Towards a More Responsive and Inclusive Public Administration
Identifying and evaluating citizen priorities
Responsive reform to meet citizen needs
Equitable distribution of resources
Encouraging and facilitating civic participation
How responsive and inclusive reform translate into efficiency

15:00 Afternoon Tea

15:15 Approaches to Greater Civic Engagement and Participation
Foundations for engagement
Approaches to consultation
Devolving power
Citizens as customers

16:15 End of Day Wrap-Up

16:30 Close

Day Two - Tuesday 27th June 2017
09:30 Refreshments

09:45 Chairman’s Welcome and Recap


10:00 Creating a More Open, Transparent and Accountable Public Service
Why openness and transparency creates a successful public administration
Recognising key factors and measurements when improving transparency and accountability
Methods of accountability monitoring
Best practice case studies

11:00 Morning Coffee

11:15 Effective ways of interweaving public, private and nonprofit sectors
Identify nonprofit and corporate providers of public services
Strengths and weaknesses
Ways of working with private and nonprofit sectors to provide a more responsive public service
Ensuring accountability across all services

12:15 Technology Trends in the Public Sector
Emerging technology trends in the public sector
Digital technologies in public administration
Increasing productivity through modern technologies
Measurable improvements with the use of technology

13:15 Lunch

14:00 Optimising the Impact of Modern Communication Methods for Effective Public Administration
Understanding the latest methods of communicating with citizens
Utilising all communication platforms to best effect
Integrating with existing external communication activities
The role of social media as an open and responsive form of communication
Effective methods and rules for social media engagement
Case study

15:00 Afternoon Tea

15:15 Looking Back and Moving Forward
Enduring debates in public administration
Continuities and discontinuities
Contemporary challenges & solutions

16:15 End of Symposium Wrap-Up

16:30 Networking Drinks

17:30 Close

Professional Certificate in Strategic Public Administration

Day Three - Wednesday 28th June 2017
09:30 Registration and Refreshments

09:45 Chair's Welcome and Introductions

10:00 Public Policy and Governance
The impact of political context on public administration
Political accountability
The role of public managers in the policymaking process
Distinctive features of public sector management
Ensuring objective-driven strategy

11:00 Morning coffee

11:15 Leadership and Strategy in the Public Services
Styles of individual and collective leadership
Ethical leadership in the public services
The importance of strategic capabilities
The role of stakeholder consultation in strategy development and legitimation

12:45 Lunch

13:30 Public Sector Financial Management
Financial and budget controls
Management of working capital
How public services are financed
Ongoing trends
The impact on resource management practices

14:45 Afternoon tea

15:00 Risk, Responsibility and Regulation
Risk and the case for regulation
Risk assessment
Public perceptions of risk

16:15 Final Questions and Discussion

16:30 Close

Day Four - Thursday 29th June 2017
09:30 Registration and Refreshments

09:45 Chair's Welcome and Recap

10:00 Efficiency and Effectiveness
Cost benefit and cost effectiveness analysis
Audit of public organisations
Development of innovative financial mechanisms

11:00 Morning coffee

11:15 Strategy Planning and Delivery of Public Administration
Long-range planning - a dynamic and unpredictable environment
Stakeholders and stakeholder analysis
Linkages and other strategies
Plan building
Building capacity and capability
Impact and implications of the wider environmental context, including international standards and requirements
Ensuring a strategic delivery of services
Preparing for potential challenges in implementation

13:00 Lunch

13:45 Managing Organisational Change
Theories of organisational change in public organisations
Ensuring need and providing a plan
Building internal support for change including overcoming resistance
Build external support and resource provision
Pursuing comprehensive change

15:00 Afternoon Tea

15:15 Strategic Project Management in the Public Sector
Tools for managing public administration projects
Managing the project environment in a strategic manner
Project management processes
Best practices and contextualisation
People and their role in projects

16:15 Final Questions and Discussion

16:30 Close

Day Five - Friday 30th June 2017
09:30 Registration and Refreshments

09:45 Chair's Welcome and Recap

10:00 Partnerships and Stakeholders
Key stakeholders
How to cater to differing needs
Facilitating stakeholder collaboration
More effective knowledge-based stakeholder partnerships
Discussion: public-private partnerships – benefits and challenges

11:00 Morning coffee

11:15 Integrity, Transparency and Accountability in Public Administration
The notion of ‘open government’
Anti-corruption mechanisms
Enhancing oversight mechanisms
Comparing the accountability of public officials
Building trust in the public service
Considering impact

12:15 Lunch

13:00 Evaluating Performance of Public Administration
Creating evaluation procedures for particular contexts
Performance appraisal
Some sample tools to monitor and evaluate performance
The institutionalisation of monitoring and evaluation systems

14:00 Chartered Management Institute Criteria and Assignments
Structuring a piece of written work for assessment
Understanding the CMI assessment criteria
Mapping content and assessment criteria

14:45 Final Questions and Discussion
Course recap and discussion
Evaluation forms
Certificate presentation and group photograph

15:00 Close